For processes that do not require the service line to be a complex series of repetitive exercises, thereby stretching a simple service request unnecessarily, DK Business Patron has launched the Email Complaint Resolution Service. The entails of this service line include a dedicated Complaints Processing Manager who is committed to receiving, screening and routing the complaints to the concerned authorities depending on their nature.
A dedicated email address that is masked to adhere and reflect the client's brand entities is provided along with a dedicated Response Manager who is the brand representative. An opening script that is approved by the client is used by the Response Manager to greet customers respectfully according to protocol.
Training and grooming determines even sensitive or irate cases are treated without lacking necessary ettiquettes while assuring a speedy resolution. The process has the ability to be operating round the clock 24/7/365 or it can also optimally be operated as a 19/7 process as most of our prior clients have done while using this service to their own means.