DK Business Patron: Your Trusted Outsourcing Partner for BPO Solutions
At DK Business Patron, we have been supporting business processes at their growing stages or even at a matured stage by undertaking a major part of the manufacturing process, and rendering it externally at a separate location completely without requiring any intervention from the client end, to deliver the finished product to their complete satisfaction. This support line of service can also be referred to as outsourcing wherein a manufacturing company or a service providing company completely displaces a major part of their manufacturing process to a separate location with a view to save on fixed investment costs and maximize profit on returns.
Business Process Outsourcing has been an aged concept, its birthplace being in the manufacturing industry, wherein specific processes are loaned out to a separate contractor to complete from start to finish, such as supply chain management or even logistics, processes that are not critical or directly related to the core competencies required to produce the finished product .
DK Business Patron has reinvented the concept in context of modern and changing times. Organisations were earlier inclined towards shifting their delivery centers instead of the cost center as attempting the former could turn out to be a very cumbersome and labour intensive exercise. Moreover the support partner should instill confidence in reproducing unfailing standards of quality assurance with their depth of infrastructure and technical framework available. Thankfully, after years of detail gruel and research, our experts at DK Business Patron have developed a unique business model and the infrastructure to provide unfailing support at all times to our business partners.
Grow Your Business with Our BPO Solutions
Fast forwarding to the environment for business in modern times, at DK Business Patron, our business solutions are built to adapt to the specific process requirements for flourishing and prospering business in a new location. Our Business Process Outsourcing (BPO) services are focused towards delivering results while adhering to guidelines and quality parameters. BPO services have found a new meaning and identity in the way they have been reinvented for modern times.
Our BPO solutions are flexible to be delivered through any medium of operation, supporting the delivery center in its original location to the fullest without revealing any divide between the two. Equipped with adequate training measures and facilities and the best practices acquired through the course of our business tenure, DK Business Patron is not just the best support partner but also laid down the perfect grounds for raising a flourishing BPO, irrespective of the means of operation or which industry it belongs to. A fool-proof business model that covers end to end support and includes additional complimentary services to support main operations, such as back office solutions, customer care outsourcing, finance and accounting (F&A), as well as IT.
Usually the business processes in a manufacturing layout, that are not very critical to production and extremely stipulated in operation with little or no scope for improvisation, are the ones that are selected to be outsourced in order to eliminate overheads and focus more on product development and innovation. The two areas of work that are usually selected by concerned organizations for outsourcing are generally back-office functions and front-office functions. Again the nature of operations in a BPO process operation can vary depending on the requirement of the process as well. It could be a voice based process for customer support or technical troubleshooting requirements, or it could be a non-voice process such as insurance and payment processing.
These sort of operation processes whether voice or non-voice are generally support systems that hold up the main manufacturing product and are usually viewed as non-critical back end processes. Such processes usually are at the receiving end of the problems or queries and they render solutions from a list of options provided. Such nature of processes is classified as Inbound and they are not influencing sales.
Why Partner with us for your BPO Solutions?
This is distinctly different from an environment where the process has been setup or established to influence sales and generate revenue. Such processes although generally voice based, are known as outbound processes and involve cold calling prospective customers to present a sales pitch for their product or service. Such processes are the epi center of the sales campaign of every product and are duly assisted by on ground sales support in the real territories that these products are targeted for. Hence such a process is very demanding and extremely dynamic and challenging as the outsourcing partner provides the spine of support to propel the rest of the organisation forward towards growth.
DK Business Patron is familiar and adept at both business models with ample prior instances from our portfolio of work that testify to our glorious success as a dependable and reliable outsourcing partner for BPO solutions. Over the years DK Business Patron has built a priceless reputation with its innovative and cost effective end to end BPO solutions that has won us recognition and rich laurels for our contributions in the world of offshore and onshore business.