Our Technology

Home / Our Technology

Our Technology

 
 

The modern world in today's day and age is driven by technology. The world is a big connected market place, thanks to the power of technology for making it possible. Employing the use of correct technology, we have been empowered to connect the entire world together within the grasp of a click on a computer or mobile device screen. DK Business Patrons are proud champions of business concepts and our visionary leaders envisioned well ahead of time how using technology can change fortunes for commercial establishments and organisations to their advantage. As a living testimony to the same, DKBP has equipped its infrastructural capacity with the latest technology and innovations for future excellence that can match the demands and requirements of changing times and customers.

 

Technology in Service Lines

  • DKBP has acquired custom developed software for designing and conceptualizing functionalities of  key performance areas in an Outbound BPO process. Our signature technology includes features such as Outbound predictive dialing, progressive dialing, preview dialing and call recording as well.
  • DKBP has developed exclusive and secured methods by leveraging premium technology for enhancing productivity of Inbound BPO processes as well. Our facilities for Inbound processes includes Inbound IVR, automatic call distribution, skill based routing, real time analytics and featured dashboard, reporting and call recording.
  • Database and Storage - At DKBP we have our own secured server systems and database for storing personal and confidential information of third party vendors or customers. We strongly advocate the use of Cloud computing technology for database purposes and have developed our indigenous cloud computing secured database systems for our clients as well. Cloud computing is the latest technology for easy and collated storage without compromising on data privacy and security.

 

Technology in DKBP Facility: Our Permanent Assets

  • 100% Data backup: DKBP has its personal major capacity servers to support its huge and diverse operations. There are two parallel servers for balancing load for day to day operations . The second server is continuous backing up all data transitions happening on the main server in real time. So there is direct evidence for data insurance, safety, and security.
  • 100% Internet Power: Having two parallel servers to support the work load from round the clock operations, DKBP is powered by internet connection from two different sources at all times. So even if one source meets with failure, the other source will fulfill the connectivity requirements.
  • 100% Disaster Recovery: In addition to the above stated measures adapted for ensuring privacy and safety of data transfer and storage, DKBP also has disaster recover system in place, in the event both of the above measures fail to work. So there is complete fool proof security to ensure no data loss in any event of unforeseen accident or disaster.
  • 100% Power back-up: In case of power failure we have fuel powered back up power generators as well as battery powered inverters to revert the load and balance it for four hours straight without flinching.
  • 100% Data Security: Our firewalls are tried and tested for all sorts of vulnerabilities and it can be safely said to be fool- proof. All data transfered or exchanged during transactions is password protected with access restricted to only select top level hierarchy and IT. Our team members and employees are bound by data confidentiality clause in their appointment contracts with risk of gross repercussions in case of violation.
  • 100% Physical Security: The office premise and all its infrastructural property is protected round the clock throughout  the day and night without any break by trained security guards. Additionally the campus premises are monitored by close circuit TV systems fitted along the perimeter of property. All employees and staff have their credentials verified and authenticated and their entry to office premises are validated by a bio metric check every day to ensure that only the registered staff are permitted entry.
  • Wire Quality: The wiring and electrical connections within the premises wherever necessary, if at all, are all concealed and encased within the walls and panels and are no way within risk of hazard or visibility to naked eye. The quality used for cables to transmit power are of the highest quality and thoroughly insulated to prevent any accident.
  • Phone quality : The quality phones and headsets used at the workstations by our prized employees are nothing short of the very best. At DKBP we believe its a new battle everyday and we strive to win every battle till the war is won. Hence by no means can that be achieved realistically without equipping our soldiers with the best weapons for sweating it out on the battlegrounds.
  • Workstation Quality: Our workstations are specially designed to cancel external noise and disturbance by enveloping them with a special noise absorbing system embedded within the surface of every cubicle individually. The working spaces are adhere to the laws of ergonomics in design and placement and at no point of time does the workplace or teh floor look congested or crowded. The work stations are designed keeping in mind provisions for maximum priority to comfort and safety.
  • Computers Systems: Finally coming to our work systems, we use computers only from reputed and internationally acclaimed brands. The computers that are presently used in our workstations are products of Dell and HCL. Superior grade systems ensure higher work quality without any unwanted interruptions or loss due to system failure or crash.

Our Clients

  • amazon
  • direct tv
  • spectrum
  • ebay
  • Flipkart
  • amazon
  • direct tv
  • spectrum
  • ebay
  • Flipkart
  • amazon
  • direct tv
  • spectrum
  • ebay
  • Flipkart
  • amazon
  • direct tv
  • direct tv
  • ebay
  • Flipkart

Affiliate Partner

True to our vision and our word, DK Business Patron tries to offer complete end to end solutions under one same roof. Hence our affiliate partners allow our loyal viewers and fans to avail massive discounts and concessions when you subscribe to the below displayed entertainment packages from DK Business Patron.