In the competitive market environment of today, it is wiser to outsource certain selected services so as not to lose concentration on business- critical activities. Claim Processing is one of that service which can be outsourced. The outsourcing of call center services for claim processing can be anti- distractive, cost- saving and extremely beneficial for your group.
DK Business Patron is one of the world's top providers of call center services for offshore claims processing. We have provided efficient and cost- efficient claims processing BPO services to many global customers. Outsource your claims to DKBP and give your organization a competitive edge. Outsource your claims to DKBP and give your organization a competitive edge.
At DKBP, complicated claims processing activities are successfully performed using a scripted call monitoring system with back- end delivery and company reporting systems.
Advanced systems at DKBP can offer messages to customers automatically via fax or e- mail when urgent dispatch requirements are detected. The agents then start a page or voice mail to alert the customer or agent.
The systems at DKBP are configured to deliver messages to different people or distribution groups according to the customer's criteria such as date, time of day or type of call.
The call center service team at DKBP can process claims much quicker, more accurately and more cost- effectively. You can derive several benefits by claiming the processing of BPO outsourcing to DKBP, including 24X7 services. Some advantages are mentioned below:
Faster turnaround time: Regardless of the claim volume, the DKBP processing team of experts in claims can process claims within a quick turnaround period. The time limit for our call center executives to process claims ranges from 12 to 24 hours. Accuracy: At DKBP, our high accuracy is something we are looking for. Web- based reports: We can provide you with real- time, web- based work in process (WIP) reports when you outsource claims processing services to DKBP. Support facility: Outsource2india has strong support for programming and well-educated data engineers. Quality: Our processing experts comply with strict quality assurance processes to ensure quality at every stage of the process.